Nothing was too much trouble
Keith M E350
Hi, Had an intermittent problem with a car I purchased from mercland but I have never had such good service and expertise in finding and rectifying the fault. Nothing was too much trouble. Much better than the main dealers I used to use. I have recommended you to all my friends and will surely purchase from you again. Regards, Keith
Everything has been first class
Marc D E250
Hi, I just wanted to say what a great experience it has been buying my car from your company. WD59 GHH.From the first person I met on the Saturday to the service department who sorted out a couple of minor niggles, everything has been first class. I love my car and it was prepared to a really high standard. Friends who have seen it can't believe how much it cost. I would throughly recommend anyone to buy a used Mercedes from you and I would be happy for you to use my comments in testimonial. Many thanks Marc D.
I cannot fault the service
Dear Jay and Mercland team, I just wanted to drop you a note to say thank you very much for sorting out my mother-in-law's A-Class. The car was purring all the way back home yesterday, and the aircon was ice cool, so I was smiling all the way back down the M40.
Unfortunately it appears it is becoming rarer and rarer to find hard working, diligent, value for money, customer orientated people, that follow through on all the details. I am so pleased that we bought the car from Mercland, and thank you for following up on all the matters that I had asked for. As I've said before, you guys thoroughly deserve the superb reputation on various Mercedes forums, and I cannot fault the service - it really has been first class. A massive thanks from me, and I wish you continued success. Best wishes, Ray
It really has been first class
Mr Speight CLS
From the beginning of my search for a car at Mercland all the staff were very helpful, be it test drives or just information. Jamie in particular was a very professional young man, very different than some you meet today.
The car I am very pleased with and the preparation at delivery was excellent. We have two Mercedes and will go back to Mercland when we next change a vehicle. Jay your business model is right, keep up the good work! Martin - Mercedes CLS
I will certainly be back
W Watson CLK
I just thought I would write a few lines to let you know how pleased I am with the black Mercedes SLK which I purchased from you on 9th March. I have now covered nearly 500 miles in the car and I am very impressed with the way it drives, it is faultless and certainly belies it's age. From my first contact with Janki, through to my dealings with Tony and Jamie upon collection, the whole process was completely stress free and everything was completed with the minimum of fuss and the car was beautifully prepared and presented.
All three of your staff that I met are a credit to your organisation and I would have no qualms in recommending your company to anyone looking for a used Mercedes-Benz, in fact I have been treated less courteously at a main dealership when purchasing cars four times the price I paid for the SLK. I will certainly be back when the time comes to change my C-Class estate. Keep up the good work!
Would definitely recommend Mercland
Hi, just wanted to say thanks for the great service you provided. I bought a DS3 from you about a month ago. It's running great. Was really impressed with the service I received from you (it might have been Jamie). Purchase was easy, service was great, absolutely no pressure and really pleasant to deal with. Think I got a great deal too! Was a bit of a trip to get there from home, but well worth it. Would definitely recommend Mercland and happy for you to put this in the testimonials. Thanks Mercland.
Extremely pleased with the service
Good Morning, I had my car serviced by you last Friday and also new front discs fitted, this is the first time I have used Mercland but I want to express my thanks the car is running great and I am extremely pleased with the service and the work done to my car, I will have no hesitation in recommending your services to other friends who own mercedes, once again thankyou very much. John
My car was pristine inside and out
Mr Waite XF
I took my Jaguar XF 3.0 to Jay and his team with a list of faults I wanted rectifying....I had previously always took my car their for small jobs and mots...however this was much more work that I had neglected and the jobs had built up over the last 3 years.
So a small oil leak,rear passenger door lock u/s,front grill damage,renewal of front break pads, interior lights kept coming on,and brake pad lights coming on....ok so they said 2 days I called and they said another couple of days and then again the same happened, another couple of days. So I went in to see them. Darren their best mechanic showed me my car ....the top of the engine was in bits and they were extremely busy,they were waiting for parts which I knew was true because I had done my own research.so no one at that time was working on my baby...I was upset and anxious. After that visit I left them to it feeling anxious but had no choice. Everything was going through my mind, I even thought I'm gonna part exchange it when I get it back it will never be the same.
Today 9/10/2018 I collected my car I test drove it and checked it over before I paid. My car was pristine inside and out all jobs were completed to a high standard and tbh I am not going to part exchange it...I love it. I am glad jay and his team kept me waiting, I know the oil leak was an extremely labour intensive and complicated job and I am glad they persisted with it ....so Darren, jay and his wife. Thank you so much I am so pleased with the results and the fact that you did a job, which by jaguar records should be a 12 hr job and you only charged me 4 hrs labour is an exceptional service. Now I understand why this took so long. As obviously you had other work booked in and didn't expect mine to be such a big job.i must apologise that I seemed abrupt and anxious. I now know I needn't have been . Thank you all again. Incredible service and I would definitely recommend. Thanks
First class service
Just wanted to thank the team (especially Jamie) for the first class service I have had during the purchase of my SLK in June 2018.
I have never bought from a specialist and was a bit concerned BUT you have been first class throughout including a couple of small issues after purchase which you have jumped on straight away without any fuss!
You may not look like a Merc dealer in Park Lane but your service is just as good! Thank You. Adam C
Professional, Quality, Efficient
Ben M C250
Good evening to all at Mercland. I would like to take this opportunity to thank you for your superb service when buying the c class I bought from you at the end of March. Your sales team were very helpful and im so pleased with the c250 i purchased. I would also like to say unfortunatly i had a dim rear tail light issue but was all sorted under your warranty with no questions asked. I am so impressed with your sevices I will be recommending to family and friends. To sum up my experience in 3 words... professional, quality, efficient. Definatly be travelling from bristol again for the next merc in the future. Thanks again Ben M
I would recommend them without question
I have waited 4 to 5 weeks before leaving my review of Mercland. I brought a c class amg sports saloon. 11 plate. I could not be happier. I had a small problem with a broken front suspension spring and it was sorted locally and Mercland paid without hesitation. I would recommend them without question.Its was worth the time and travelling to see and buy my car. Thank you
Excellent customer service
I just wanted to drop you a line to say thank you to Pete and Mercland for supplying me with a great car, excellent customer service during the purchase and after care. It is service like that, which enables me to recommend you highly and buy from you again. Thanks everyone for making it so easy! K Whitehead Silver Merc Estate Purchased in October
More than we anticipated
To Zimbabwe ML320
Dear Jay and Team, This is to thank you for your services and your top of the range customer care. We took a bold decision to buy the car online, relying on your word. We do not regret the decision, the car is more than we anticipated. We received the car in Zimbabwe last week, and its in a mint condition. The car drives well and we are impressed. We thank you for making this purchase a very good experience and it will surely go a long way.
An honest car trader
Hi just a quick line to thank Jamie for a smooth trade in and a good sale of my new car perfect in every way look after this young man he is a good asset to an honest car trader many thanks once again. John B
The car is superb in every way
John B C250
Dear Jay and team, Just a quick line to say thank you for looking after us following the purchase of our Mercedes C250 the car is superb in every way, fantastic driving, responsive and with a true quality feel throughout, very happy, will return to see you again in two years time, Regards Trevor and Pauline S
Within 2 hours I was back on the road
To Scotland C220
Hi All, my experience started with a phone call to Jay. I live in Scotland, so thought I would ask about a trade-in against the car I wanted prior to travelling. Jay took my word for the condition etc of my trade in and gave me a price, as long as my car was as described. This allowed me to travel with some confidence.. On arrival, Jay was busy, which was disappointing, however, I was taken to see the car I was wanting, which was prepared perfectly and looked stunning. After a short test drive with Brian, I was looked after by Josh.. What I got was everything I needed without fuss and within 2 hours I was back on the road with my new car and fuel. This was in April 2015 and I am still loving the car. Thanks to all and best of luck in the future.. I will be back.
This is how buying a second-hand car should be Zafira
Mr G Woodhouse
Thank you Mercland, I only bought a Vauxhall Zafira trade-in, but I was treated as if I was buying a top-end Mercedes. Vehicle was well presented, together with a long road test. Vehicle came with 12 months M.O.T. One month warranty and 12 month RAC cover. This is how buying a second-hand car should be. Once again thank you.
Personal service and advice was all worth it
Mr G Woodhouse E350
Just wanted to say a big thank you to Jay for purchasing a car on my behalf. I have never owned a Mercedes and was advised to consult with Jay. He guided me through the different models and there specs. I finally chose an E350 and Jay did the rest.From start to finish all call were answered professionally and promptly and i was kept up to date all time.i purchased my car on a friday and it was delivered to my door step the following Friday(in manchester) .Anyone interested in getting a good car at a good price should consult the experienced staff at this company. I could have gone to mercedes direct but the personal service and advice was all worth it.really happy with my car and would rate this company as five-star.thanks again and will certainly buy my next one from you again.
Personal service and advice was all worth it
I just wanted to say a quick but massive thank you to Jamie and the team for helping me out with a new car on Sunday. I intentionally went to look at a C Class but ended up getting the E Class ED125 and after much deliberation decided to go for it.
Jamie was very professional at all times and set me at ease with his knowledge and calm manner and I couldn't of wished for a better saleman. I was made very welcome and nothing was too much trouble with all the bits highlighted being amended prior to my collection Thursday.
Once I have my new car, I will contact you again and maybe you can direct me to where I can best write a review of your company.
Very many thanks and am looking forward to collection. P.S Thanks for the Courtesy Smart Car - that's something else to drive! haha Kindest regards Lee
I would like to say how pleased I am
Mr Vince T E-Class
Hi Jay. On Sunday the 10th I collected my new car registration number FV10 from yourselves. I would like to say how pleased I am with the car and with the service I received not only at mercland garage but over the phone too the salesman. Jamie was very professional and is a credit to Mercland, I wish to thank each and everyone of you, for your complete support in the purchase of my new car and wish you all very best wishes too. Regards Mr Vince T.
Helpful and tell you the truth
Helpful and tell you the truth
A great car buying experience
The service given during our first viewing of the car was very good and also pressure free. A great car buying experience!!!!!!!!
All done quickly & professionly
They handled the whole thing very well, gave a good px for my old car & it was all done quickly & professionly. Very pleased & would recommend this car dealership. Very pleased with the car & the service I received.
Purchase process was painless
They were thoughtful, thorough and they knew their stuff.
The car was well prepared and exactly as advertised. Purchase process was painless. 9/10
You guys are exceptional
You guys are exceptional. I have been buying cars for years but your customer service has no equal. I will tell about you to anyone I come in contact with. Regards Cornelius
Nothing was too much trouble
A leap of faith to go by train to the Midlands from the South Coast to view one of Merclands cars - what a good decision. Car exactly as described, very well priced and everyone concerned were a pleasure to deal with. Nothing was too much trouble and this company will be the first place I look next time I'm looking to change. They even fuelled the car up for my journey home!!
Above call of duty to assist me
Mr Alan S C220
Phoned ahead of a three and a half hour drive. Was ready when I got there. Was exactly as described. Not a high class showroom ...but guess thats how they keep their prices competitive. No haggling over price. Straight forward talk. Had problem with debit card, Jay at point of sale went over and above call of duty to assist me. Would definitely recommend and use again myself. Thank you all concerned
Very impressed with your customer service
Tim O C220
Hi. I just wanted to let you know how impressed I am with the car I bought last week. The red 58 plate Mercedes estate. The car goes very well. Also I am very impressed with your customer service, it is exceptional. Better than a main dealer. I will definitely come back to you when I want an upgrade. Thanks to you all. Tim O
A very good experience
I Houldsworth C220
Good morning Jay, We are very pleased with the new car and would like to thank you and all your staff for making this purchase a very good experience. I Houldsworth
Happy to recommend Mercland
J Coates E280
Good Morning Jay. I hope you are well? I have been delighted with my new car.
I have completed approximately 1500 miles since it was delivered to me on 13th March.
It runs lovely and you have successfully sorted out the initial problem that occurred. I am most-impressed with your service and the support you provided in the few days after my purchase.
Your after-sales service is as good as your reputation ..... Which is why I came to you for a car in the first place.
I will be happy to recommend Mercland to friends and colleagues following my experience. Thanks and Best Regards. J Coates
Whole experience was virtually stressed free
IF YOU HAVE THE TIME AND ARE SERIOUS ABOUT BUYING A SECOND HAND MERCEDES THEN READ ON TO THE END…… I was looking to change my Volkswagen Jetta TDI saloon and upgrade for something bigger and faster, I had been looking on Autotrader, Exchangeandmart, Ebay, CarGiant, Gumtree etc..for roughly a period of 6 months or so..One evening I was looking on Autotrader I spotted a lovely looking Mercedes E220 CDI avant-garde 2008. This was not initially my first choice as it’s a big car but the description of the car sounded very good, colour was nice, price was good, car sounded too good to be true in fact, especially as in the past I had experienced car dealers who would say just what you wanted to hear just to sell the car and take your money. Parkers and AutoCar gave some very good reviews about the Mercedes E220, so, I felt I had to see this car as it described just what I wanted in a car, space, full service history, 1 owner, satnav, Bluetooth, and reliability. I called the dealer and spoke to Jay, he said the car had just come into the garage and had not been prepared yet, that was on the Tuesday, I asked when the car would be ready for viewing with a possible PX with my Volkswagen jetta. He asked for my car details and ran a check of the PX for my jetta and gave me a price for my car not having seen the car yet. He advised the Mercedes would be ready for viewing on Thursday. I confirmed with him that I would come and see the car for Thursday. On the day I travelled 98miles to look at the car. When I arrived in Coventry and saw where the garage was located at first I had some apprehensions as it did not look like a “prestigious” dealership from the front, however as I had driven nearly 100 miles I proceeded to the rear of the dealership and to my surprise there was the car I saw on Autotrader in immaculate condition looked exactly as the picture, along with this car there were many other types of Mercedes cars at various prices and ages on display. I parked my car and went straight over to the car I planned to view. I was greeted by a gentleman called Brian. I asked for Jay but he was not in the office yet. I mentioned to Brian that I had spoken to Jay and arranged to look at the Mercedes with a view to PX my jetta. Brian then went to the office and came back with the key and opened all the doors, boot and bonnet so I could give the car a good look over, the car in my opinion matched the description write-up on Autotrader upto 95%, when I looked over the car I did notice that the front brake pads were a bit low and pointed this out. Overall the car looked in perfect condition. I was given the key started the engine everything sounded very good e.g. no blue smoke from the exhaust e.t.c , everything was looking good so far. I took the car for a test drive and came back to the office and purchased the car! The transaction was the smoothest I have ever experienced in all the years of buying cars. I was given a very good PX exchange price for my Jetta and the Merc was reasonably price for a 6 year old car with 1 previous owner and full Mercedes-Benz service history. I took my time to clear out all my stuff from my now old car and became the proud owner of a “new” Mercedes-Benz. As part of their service the car was put through an MOT before being released, as I said earlier in this write-up I had pointed out that the front brakes were low and this was picked up in the MOT and rectified. There was nothing else that need changing on the car!! The car was driven onto the forecourt for me where I was met by Brian and Vijay (I think that was his name, can’t remember) Vijay asked my for my Mobile phone and proceeded to synchronise it with the Bluetooth without me asking!! Which I thought was very nice of him.. I have taken the time to provide so much detail, as this was my experience dealing with Mercland.com to me they are not only just selling cars, but create a welcoming friendly atmosphere there was no hard sell, you buy the car if you want it, the car I bought had quite a lot of interest, they would not take a deposit for the car but it a first come first server basis to be fair, I was glad I was forst on the scene because if I had waited until the weekend I’m sure I would have missed out on a great deal. I was even offered tea and coffee while the car was being MOT’d I was even offered some chocolates to celebrate the birth of Jay’s new baby, by staff as I watched my car being MOT’d, I was made to feel very welcome. The quality of the cars on display was very reassuring you are made to feel like you are dealing with a company that provides good quality cars with great customer service. The whole experience was virtually stress free, I was given all the paper work that accompanied the Mercedes, I was also given as part of the package 3 months complimentary RAC breakdown cover and 6 months warranty. On the way home I realised that I had forgotten a very important car park windscreen pass on my old car. I phoned the office and asked if they could find it, they found it and posted it to my address along with the Complimentary breakdown cover and warranty. Would I recommend them if your looking to buy a second hand Mercedes. DEFINITELY YES.
An honest and responsible company
Ken B E280
Hi Jay – just a quick note to say thank you for speedily resolving the two minor issues I had with the vehicle I purchased from you, its a pleasure to deal with an honest and responsible company. Both my wife and I are extremely pleased with the vehicle and would have no doubts about dealing with you again when we next decide to change our vehicle.
I would also be very pleased to act as a customer reference should you ever require it. Thanks again Ken B
Just as described no gimmicks!
Reece B C270
Hi Jay...just wanted to say how delighted i am with my recent purchase.....Just as described no gimmicks!....my Merc is in great shape as described and priced very competitively....with great service...Mercland i will certainly buy again from you....regards Reece B
An amazing credit to the Motor Industry
Mrs Garratt C180
Having bought my first Mercedes from Mercland I was amazed and how friendly and helpful ALL staff were at the company. I was made to feel welcome at all times. I had a few teething problems with my car and nothing was ever too much for them. They never queried why i wanted it done but got my car sorted with the most professional attitude. I would highly recommend buying a used car from this company. They are an amazing credit to the Motor Industry. Well done Jay and Team. A highly deserved pat on the back.
Very kindly answered all my questions
John D CLK280
Hi Jay, Vis and everybody at Mercland. My wife and I just wanted to say what a pleasure it was to deal with you all. From the first time we contacted each other ref the 56 plate CLK 280. Jay very kindly answered all my questions regarding the condition of the car supplying me with extra photos of any marks I should be aware of condition of wheels and tyres etc. We just wanted to say you've restored our faith in people, after having had recently a very bad experience with a car dealer in Southampton. It was lovely to speak with Vis and share his passion for cars and providing excellent customer service. Oh and by the way the car is stunning, with my work colleagues all saying how clean it is. If you want to share our experience with any potential customer then please dont hesitate to let them read this or even contact me in the evenings only please. Regards John D.
Thank you for the excellent prepared car
I recently purchased B.M.W Z3 from you I would like to thank you for the excellent prepared car for the money it is a real bargain . You seem to take the same care and attention to detail if the car cost 25 grand or a couple of grand. Wish your company every success kind regards J.P.
You are clearly a very professional company
I recently purchased a Volvo from your garage. I just wanted to send an email expressing my happiness with the service I received. Your sales team were a delight to deal with and your mechanics clearly knew there stuff. Most importantly, the care and attention you put into preparing the car both mechanically and visually really impressed me. You are clearly a very professional company and I will most certainly deal with you in the future.
Peter CLS55 AMG
Hi Jay, Well, what can I say?? FANTASTIC drive home, still grinning, Even managed 24mpg - Definitely not trying hard (yet). Thank you so much for your time and efforts, top service.
Thank you for your great service
A Pethick CLK200
Good Morning! Thank you for your great service, I would not hesitate to recommend your company to my friends and colleagues. I love the car very much! Thanks, A Pethick
Keep up the great work
Just want to thank you for selling me fantastic Audi A6, just driven it 200 miles and every thing seems working the way it should be as advertise, thanks for great service. please keep up the great work feel free to add my feedback with my name on Web, regards Ansur
Thanks for sorting my car!
Hi, Just wanted to say thanks for sorting the minor problems with my car. I was a little unsure what to expect buying a car over the internet but as I say I would like to thank you for the service both before and after my purchase.
My wife is very happy with the car and when the time comes for me to change mine I will be looking at your stock first. Thanks again
Been very easy and professional
Hi Jay, Just a quick note to say the car is great. It's the first time I have made such a large purchase on the Internet, but the whole process has been very easy and professional. Look forward to recommending Mercland. Thanks, PS
Genuine pleasure to do business with
P Morgan CLK
Hi Jay, Just a quick note to let you know that everything went smoothly when I met with your dad to collect the car. I have to say that both you and your dad share a great temperament. It was my genuine pleasure to do business with you and I particularly admired the composed, quiet professionalism in the way that you handled business. In fact, I have already passed on details of Mercland Ltd to a friend of mine who in turn will be passing on your details to one or two other friends who I understand are considering a change of vehicle in the near future.
Genuine pleasure to do business with
Hi again Jay, Just a quick e-mail to thank you for the car. For a ten year old car it is in exceptional condition. Buying a car without actually having seen it is a worrying proposition but having spent yesterday checking it out, you've supplied me with a vehicle which will give me years of pleasure. ( it was a sixtieth birthday present to myself). Once again thank you.
Purchase of which you made very easy
Hi Jay, Just wanted to let you know how pleased I am with the new car. It is a lovely vehicle which the purchase of which you made very easy. I am very grateful to you and your family and wish you the very best for the future. Kindest regards
Sorting everything out within the hour
Hello Jay.... Having driven the Mercedes for a couple of weeks, I want you to know how pleased I am, and also I want you to know that I appreciated your making the changeover from my old car to the new one so easy and smooth...and for sorting everything out within the hour!!!! It was also good to have a choice of cars..plenty to choose from. And I am very pleased with my choice!!! I wish you and your family all the luck and success you deserve for all the hard work you put in. kind regards....Annie (silver Mercedes estate 200 Kompressor)
Our car purchase was so straightforward
B Cope & C Maule
Hello Jay, Just a quick e-mail to thank you for making our car purchase so straightforward. The car has surpassed our expectations as did your service and efficiency. Our Normandy neighbours can't believe how much car we got for our money, nor how little time it took to come and fetch it, and that was largely thanks to you organising our collection from East Midlands airport. Very best wishes to you Jay and thank you again
You are a very astute businessman Jay
I have a moment now and would like to thank you, on behalf of Siobhan and myself, for all the help you offered us to get the Audi A6 we bought off you in February. If you recall it had a problem and was pulling to the left. You went out of your way to get it sorted for us and even sent one of your pals to collect one of the courtesy vehicles and replaced it for us; and then you brought the Audi back to us just before Easter so we could drive it down to Wales. That is what I call customer service. The car is working perfectly now and we are all very happy with it. We would just like to commend you for the very professional and personal way you dealt with us from the very beginning and we would not hesitate to recommend you to friends and family who may be looking to replace their present car, and who want to know of a dealer they can put their faith in. You are a very astute businessman Jay, and we really appreciated the fact that you went beyond the call of duty for us. Again, many many thanks and good luck to you. Best regards, Dennis
Thanks once again for making my buy so enjoyable
Hi Jay, Hope that this mail finds you doing fine!! Just a couple of words to convey my appreciation for the help and cooperation, that you have given me in getting the car over successfully to Malta. All has been settled, transfers arranged and the car duly registered in my name. At last, I also managed to take some time off from work, and go back to the island, and spend some time enjoying my car. It has surpassed my expectations, and I have to say that it is a joy to drive, and although there will be the little bits you expect from a 7-year old car, it is in excellent condition throughout. Thanks once again for making my buy so enjoyable!! Best Regards
M Hunt C320
Hello Jay, I would like to congratulate you for the excellent service I received on my recent purchase of Mercedes C320. I have found the car to be just what I wanted, and we are delighted with it. Many thanks and will be in touch for my service requirements when due.
Your family made us feel very at ease
Lee H CLK
I bought a black CLK from you just over a year ago in February. I've been meaning to write to you for awhile but of course things get put on the back burner.
I just wanted to let you know how pleased we have been with the car and the service that we received. When we were originally looking for a car we visited a lot of different dealers, both local and not so local. Yours was probably the furthest we travelled but we both felt that we had found a place that we were happy with. Your family made us feel very at ease (I think we met them all!) and were both friendly and helpful. You managed to find us the car that we wanted within a short space of time and it met all the criteria. Despite the fact there were a few niggles when it first came to you, you agreed to sort these out, most notably the sunroof. When this had been fixed we met your brother Vish at a service station to swap cars. He said after driving it he was tempted with one himself! Vish kindly invited us to your annual barbecue but unfortunately we couldn't make it.
Needless to say we have been extremely pleased with the car and have enjoyed the motoring so far. When we do eventually decide to get a different car I am sure that we will be contacting you again. I have also told friends and family about your business and the excellent service that we received. I would appreciate it if you could pass on our thanks to your family and I hope this finds you well and busy.
First class service
Thank you for the first class service I received, it is how a dealership handles a problem that sets them apart.
Effortless part exchange
Can I please thank you and your staff for your assistance in the trade in an purchase of the above vehicle. I have to admit, that whilst I have been more than happy with the BMW 330 Coupe for well over 3 years and have never had any issues whatsoever the quality difference to the Mercedes CL500 was immediately noticable. I will also admit to driving very sheepishly through the town on my return as the dimensions are somewhat different. All in all it was a top notch service from selection, effortless part exchange, with both a fair price for both my car and my new car and of course your patience whilst waiting for docs after removing my private plate to be de-registered.