I had my car serviced by you last Friday and also new front discs fitted , this is the first time I have used Mercland but I want to express my thanks the car is running great and I am extremely pleased with the service and the work done to my car, I will have no hesitation in recommending your services to other friends who own mercedes, once again thankyou very much.
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I took my Jaguar XF 3.0 to Jay and his team with a list of faults I wanted rectifying....I had previously always took my car their for small jobs and mots...however this was much more work that I had neglected and the jobs had built up over the last 3 years.
So a small oil leak,rear passenger door lock u/s,front grill damage,renewal of front break pads, interior lights kept coming on,and brake pad lights coming on....ok so they said 2 days I called and they said another couple of days and then again the same happened ,another couple of days .so I went in to see them.Darren their best mechanic showed me my car ....the top of the engine was in bits and they were extremely busy,they were waiting for parts which I knew was true because I had done my own research.so no one at that time was working on my baby...I was upset and anxious. After that visit I left them to it feeling anxious but had no choice. Everything was going through my mind , I even thought Iâ€™m gonna part exchange it when I get it back it will never be the same.
Today 9/10/2018 I collected my car I test drove it and checked it over before I paid. my car was pristine inside and out all jobs were completed to a high standard and tbh I am not going to part exchange it...I love it. I am glad jay and his team kept me waiting, I know the oil leak was an extremely labour intensive and complicated job and I am glad they persisted with it ....so Darren, jay and his wife. Thank you so much I am so pleased with the results and the fact that you did a job, which by jaguar records should be a 12 hr job and you only charged me 4 hrs labour is an exceptional service. Now I understand why this took so long. As obviously you had other work booked in and didn't expect mine to be such a big job.i must apologise that I seemed abrupt and anxious. I now know I needn't have been . Thank you all again. Incredible service and I would definitely recommend. Thanks
Just wanted to thank the team (especially Jamie) for the first class service I have had during the purchase of my SLK in June 2018.
I have never bought from a specialist and was a bit concerned BUT you have been first class throughout including a couple of small issues after purchase which you have jumped on straight away without any fuss!
You may not look like a Merc dealer in Park Lane but your service is just as good!
Thank You . Adam C
Good evening to all at Mercland. I would like to take this opportunity to thank you for your superb service when buying the c class I bought from you at the end of March. Your sales team were very helpful and im so pleased with the c250 i purchased. I would also like to say unfortunatly i had a dim rear tail light issue but was all sorted under your warranty with no questions asked. I am so impressed with your sevices I will be recommending to family and friends. To sum up my experience in 3 words... professional, quality, efficient. Definatly be travelling from bristol again for the next merc in the future. Thanks again Ben Mansfield